FAQs
We love that our customers and supporters are a curious bunch with many questions! We hope that this answers some of your questions, if not please email us.
Did you close?
Yes, sadly, we made the decision to close both the shop and ritual location June 15, 2025 in a lovely threshold ceremony.
Many factors including the consistent difficulty of running a small business in an unsupportive economy. But mostly because Leslie heard it was time to evolve the concept and to evolve herself. She has been embarking on new spiritual discoveries, healing, deepening wisdom, continuing education, and lots of rest.
There are many opportunities to catch Leslie popping up around town. The online shop is buzzing and the Ceremonial Online Coven is just heating up in the cauldron. To stay connected and abreast of the most recent offerings and events, join the newsletter.
Where do you get your crystals?
We mainly source from a local crystal shop here in Pittsburgh. Ceremonial likes to support small, family owned businesses in every way possible.
A note from the vendor: "We deal directly with miners, and smaller, family owned operations in various countries abroad and across the USA and because of these relationships, we can offer wholesale prices to all our customers and guests. Many times, the mining projects we work with are also village projects that help sustain the local community. We do our best to ensure that the products we offer are sourced ethically and responsibly." Many of the crystals, shops sell, come from the excess junk pile of mining as we have come to understand it.
At Ceremonial, the care and repect we have with our crystals friends is honored in all ways. When stones come to us we clear and cleanse them thouroghly. If called for, our broken stones will be re-earthed by being buryed in the earth or offered to lakes, rivers and oceans. Any excess "crystal dust" is continued for use in spell work, candles, baths, etc.
Where do you get your smoke bundles?
Ceremonial works with a woman owned company in Taos, NM.
A note from the vendor: "Our plants are grown and harvested by Native Americans and members of the Taos Pueblo. We honor the plant kingdom by harvesting at appropriate times and in an ancient ceremonial way with gratitude and intention. We harvest in a non-destructive manner so that our donor plants continue to live and reproduce naturally.
We are a GREEN business, we practice sustainable harvesting practices. Our products are packaged with biodegradable, recycled paper. Our shipping boxes are recycled from community businesses in New Mexico. Are products are Made in the USA."
As Ceremonial continues forward, heart will be taken to what bundles will be sold instore. Consideration with what is appropriate, what is cross cultural, and fair and sustainable for all. A focus on lavendar, euclayptus, rosemary, frankincese and cinammon will be more readily available. We will be moving away from offering cedar, sweetgrass, desert sage and copal.
Wow! Some of your prices are high. Why is that?
We work with small hard-working people across the USA, Canada and abroad. These are people who are making a wage living their dream. Each items selected are handmade, heartfelt, and require time. We believe in paying fair prices and wages for & to artists and small businesses who put so much dedication and time into their work.
It is a complete honor to make a space for Black owned, Women owned, Queer owned, dream chasing makers who get to live their purpose. And so, in order to bring that to you demands money. These makers are using quality products to bring special goods to your hands and your magic. It is an investment at times, but well spent in the long run.
What is the return policy?
We are a small, small business and do not accept returns. If your item is damaged or broken please reach out and we will do our best to make you happy!
My package says “DELIVERED” but it isn’t here. Now what?
We are not responsible for lost or stolen packages.
There have been so many stolen packages from front porches lately. If this is common in your area we recommend delivering it to your office or other safe location if possible.
If your tracking number says delivered and you still don’t have your package here’s what we know: sometimes it will be marked delivered and then attempt to deliver on the next business day.
However, if it’s been a few days or a week you should contact your post office immediately to file a claim for lost package.
How do you care for the Earth?
At Ceremonial we do what we can to reduce our footprint. By re-earthing minerals, reusing packaging and recycling packaging where needed. We have a tree in front of the shop that we often hug and snuggle and thank for its strong roots and constant protection. We have many funny familiars that love to come thru our doors and roost from squirrels, to bats, birds, moths, queen bees, dragonflys and neighborhoods cats - we are a four legged, winged, whisker friendly space.
I cant find a tarot spot, are you booked?
Yup! If you can't find availability on the booking site, Leslie is booked. Leslie doen't do a cancellaton list, but keep your eyes out on Instagram for announcemnets on cancellations. They are first come, first serve.
Do you do parties & events?
We are currently booking events slowly and on a case by case basis. Please reach out and email Leslie at ceremonialpgh@gmail.com with your event questions and ideas.
We are most interested in small, intimate gatherings focused on healing and spiritual connection.